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If for any reason upon receipt of your item you consider that the item does not match the condition described or you simply change your mind, please let us know within 7 days of receipt, and we will do our best to rectify the situation. If that is not possible, just pay to ship your item back, and we’ll refund you in full, subject to our policy and procedures for returns set out below.
- Items returned must be in the same condition as they were sent in order to receive a full return after deducting Loading/Unloading and Shipping Charges.
- All returns require a Delivery Note / Bill of Materials copy. Prior to returning your item, please contact customer service by emailing us at [email protected].
- The customer is responsible for return shipping costs.
- It is strongly advised that you use traceable and insured shipping method, as we are not responsible for merchandise that is lost or damaged in transit on return.
- All returns will be inspected prior to a refund being issued. Where an inspection takes place and we determine that the item was inaccurately described, we will issue you a full refund.
- Refunds will be issued within 15 days of receipt of the item.
- You can cancel an order until it has been processed in our warehouse.
- Orders which are dispatched & in transit cannot be cancelled.
- On cancellation of your order a confirmation mail would be sent to your email account.
- The replacement request for the products is to be sent within 5 days of receipt of the product or pick/drop from our location which is mentioned in contact details.
- Only Faulty & Dead on arrival products can be replaced.
- A replacement order is dispatched as soon as the returned item/s has passed product inspection.
- On inspection, the product returned should include price tags, labels, original packing, freebies and accessories which were shipped along with the product else replacement is not initiated.
- Replacement is subject to availability of stock with us, if the product is out of stock, you will receive a full refund.
- On product inspection, if returned item is not found faulty / dead on arrival product refund will be initiated.